RETURN POLICY

Thank you for choosing Rockwellio LLC! We are committed to providing you and your children with high-quality products. If you are not satisfied with your purchase, our refund and return policy will help you process your return smoothly.

1. Return Period
   We offer a 30-day return period. You can apply for a return within 30 days of receiving the item. After this period, a refund or exchange may not be possible.
2. Return Conditions
   Please ensure the following conditions are met for your return request to be processed smoothly:
   The item must be unused, unwashed, and have its original labels and packaging.
   Returns must include proof of purchase, such as an order confirmation email or receipt.
3. Return Process
   To apply for a return, please follow these steps:
   Contact Customer Service: Contact our customer service team via email (carey@rockwellio.com, support@rockwellio.com) or phone ((719) 642-5029), providing your order number and reason for return.
   Return Confirmation: Our team will provide you with return authorization and the return address. Returning Goods: Please return the goods as instructed, ensuring you use the tracking service to confirm delivery.
   Return Address: 2618 FARRAGUT CIR, COLORADO SPRINGS, CO 80907
4. Refund Processing
   We will process your refund as soon as possible after receiving and verifying the returned goods. The refund will be returned to your original payment method and typically takes 5-10 business days to arrive. Please note that return shipping costs are usually non-refundable unless the item is incorrect or damaged.
5. Exchange Policy
   If you need to exchange an item (e.g., a different size or color), please follow the return process and specify the item you wish to exchange it for in your application. We will process your exchange as quickly as possible.
6. Product Defects or Errors
   If the item you received is defective or does not match your order, please contact us within 48 hours of receiving it. We will provide you with a prepaid return label and ensure you receive a smooth refund or exchange.

Thank you for choosing Rockwellio LLC. We look forward to providing you with even better service!