FAQs
Welcome to Rockwellio LLC’s FAQ page! If you have any questions during your shopping process, the following questions and answers may be helpful.
- How do I place an order?
To place an order, select the products you wish to purchase, choose the size and color (if applicable), and then click “Add to Cart.” After completing your selection, click the cart icon and follow the prompts to enter your shipping and payment information to complete your purchase.
- What payment methods are accepted?
We accept a variety of secure payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
PayPal
- What will I receive in my order confirmation?
Once your order is successfully processed, we will send an order confirmation via email, including your order number and purchase details. Please ensure that the email address you provided is correct.
- How do I check my order status?
You can check your order status by logging into your account and visiting the “My Orders” section. You can also track your order via the link in your order confirmation email.
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to fulfill your request before your order ships.
- How much does shipping cost?
Shipping costs vary depending on your order amount and the shipping method you choose. You will see the relevant shipping costs at checkout.
- How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, but the exact time may vary depending on your location and the shipping method you choose. You can select the expedited shipping option when placing your order to shorten delivery time.
- Can I return or exchange items?
Yes, we offer a 30-day return period. For details on the return process, please see our Refund and Returns Policy.
- What should I do if the received item is defective?
If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the item. We will provide you with a solution, including a return or exchange.
Thank you for visiting Rockwellio LLC. We look forward to providing you and your children with quality sportswear!